All orders comes with one of History of the ART OF RICE Writing print...
Shipping
Do you ship free
worldwide?
Yes. We are glad to offer free shipping to most countries around
the world!
Do
you ship jewelry to APO/FPO addresses?
We support
ship to APO and FPO military addresses using US Postal Service Registered Mail.
Please allow for an additional one week delivery time with APO/FPO
orders.
Payment
What payment methods
are available?
We accept all major credit
cards, like MasterCard, Visa Card, Diners and American Express. Also payment
made from Paypal.
How can I make order
with a promotional code?
If you have a
Rice Jewelry promotional code. Once in “add to cart”, below your order is a
“Promotional Code” box. Enter the code and click “apply.” Your discount will
appear to the right.
What is your privacy
policy?
You can find our
Privacy Policy at bottom of this page.
What should I do If I
cannot complete the payment via paypal?
If you have some
problems with your payment please feel free to Contact-us Or text us at 1-843-695-7423 with your order
detail.
Placing Order
How do I place my
order?
It’s easy to place an
order at ricejewelry.us .
1. Choose one piece of
jewelry and enter the desired inscription from the drop box menu and click on
the “Add to Cart” bottom.
2. Choose the Shipping
method , write comment (if you want a gift card or anything want to tell
ricejewelry ) and apply promotional code
if you have. Our system will add
gift box to your cart auto with free!
3. Continue to
checkout: Choose the payment method you want to use. Page will direct you to
make payment.
4. Input your shipping
address, email address and phone number and click Continue .
5. Verify information.
6. Once your order has
successfully been placed, you will receive a confirmation email with your order
number and the details of your order.
Please feel free to Email us with any special
requests or questions from Contact Us page.
I have a special
request for my order. How do I do that?
You can add your
special requests in the 'Comments' box at the bottom of your Shopping Cart.
Write your request as clear as possible and we will do our best to comply.
How do I change an
order after It has been placed?
If you want revise any
information with your order, please tex us as soon as possible at 1-843-695-7423.
Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.
How can I cancel an
order?
Orders can only be
cancelled in 24 hours after placing the order. Contact info@ricejewelry.us or text 1-843-695-7423
to cancel an order. Any order cancelled after 24 hours will be charged with 30% restocking fee.
Why I didn’t get a
confirmation / shipping email?
After placing an order
you will receive an “Order Confirmation” email with all your order details. We
ask you to review your items and shipment address. Therefore, it is important
to provide us with a valid email address.
If you didn’t receive
a confirmation email, please check your spam box.
To ensure that our
emails do not go to your spam/junk folder, add info@ricejewelry.us to
your email address list.
If you have further
question about your order please feel free to contact us.
Can I order a necklace
with special characters (#, @, &, $)?
You can personalize
your necklace with any special characters when placing your order.
Rice Jewlery Product
Does the chain length
include pendant?
The chain length does
not include length of pendant.
Can I have a box with a gift message?
Yes. We are offer free
gift box with every order!
What is your return
policy?
Please check full
return and cancellation policy bottom of this page.
What do I do if I
received a incorrect order?
If you have any issue
with your order, please don’t hesitate to contact us via email :
info@ricejewelry.us with your order information. So we can assist you
solve your problem as soon as possible.
Wholesale
Do you support
wholesale?
Yes. We’re offer
wholesale price to wholesaler. So if you want create cooperation with us.
Please Email us at info@ricejewelry.us for more detail!
30-Days Return/Exchange
Policy
RiceJewelry.us
online shop do sell based on our excellent designs and
proven reliability. So the quality is guaranteed. Also we have a QA team to
test your ordered products are functioning correctly before they are packed and
sent to you. It is therefore imperative that you have seen all jewelry detailed described on our website before placing
your order. Make sure that the spellings for names that need to be write on rice are
correct as well as the options, dimensions and any other details regarding your
order. The policy begins from the
date of delivered.
The following reasons
are covered by FULL COVERAGE Return/Exchange Policy:
- When you received your order check your order and If Charm is chipping, Misspelling names, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 3 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
- If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Rice Jewelry , or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 3 days.
The following reasons
are covered by 7 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible
for return postage fees, and replacement postage fees):
- If you chose the wrong item(s)/charm(s),or you misspelled the names.
- If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing ,or you do not see the detailed description etc.
- Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
Cancellation policy:
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
- Please note that you couldn’t cancel or change your purchase once we ship out your order.
The following reasons are NOT covered by our 30 days return
policy, and we are not liable for these issues:
- Items which have been resized, updated and/or repaired do not qualify.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Rice Jewelry product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Any orders received after 30 days from the date of delivered
- Items which have been used and damaged within 30 days from delivered date
Return Service Procedure:
- To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us If it is a quality issue, please provide a order# and attach clear photos of the items that represent the issue.
- Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
- The returned item should be kept in its original condition in which you received them in.
- Return address (Please contact customer service for the return address)
- Please make sure you provide us the tracking# and receipt after you return.
Rice Jewelry reserves
the right to make any amendments to this policy at any time. Notification of
any changes will be published on this page. If you have any inquiries regarding
cancellations or any of our other policies please Contact our Customer Service
Representatives.
For further information, you can
contact Our Customer Services by email
Business Hours: 8:00am to 7:30pm
Monday to Saturday (EST)
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